Thank you for shopping with [casemystyle.com]. We strive to ensure our customers are fully satisfied with their purchases. If you’re not happy with your order, we’re here to help.
1. Return Eligibility
You may request a return within 14 days of receiving your order, provided that:
- The item is unused and in its original condition.
- The original packaging and all accessories are intact.
- A valid order number or proof of purchase is provided.
- The item is not a custom-made or personalized product (custom items are non-refundable unless defective).
⚠️ For hygiene reasons, certain items such as underwear, earrings, or perishable goods cannot be returned.
2. Return Process
- Contact us at casemystyle1999@gmail.com to request a return authorization.
- Our team will respond within 1–2 business days with the return instructions and address.
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- Once the returned item is received and inspected, we will process your refund within 7 business days.
3. Refund Details
- Refunds will be issued back to your original method of payment.
- Processing times may vary depending on your bank or payment provider.
- If you haven’t received a refund yet, please check with your bank or credit card company first before contacting us.
4. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery, providing photos of both the item and its packaging. We will offer a replacement or full refund at no extra cost.
5. Order Cancellation
- Orders can be cancelled before they are shipped for a full refund.
- Once shipped, the order cannot be cancelled, but you may request a return after receiving the item.
📩 Contact Us
If you have any questions about returns or refunds, please contact our support team:
- Email: casemystyle1999@gmail.com
- Phone: +86-18613186237 (if applicable)
- Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT+8)
